Global Payments Leader: Innovating Across Continents
Hi, I'm Pia – Product Lead Crafting Customer-Centric FinTech Experiences
I’m a Global Payments Product Leader with 9+ years of experience driving strategic initiatives across India, Southeast Asia, and North America. I specialize in designing and scaling innovative payment systems, leading three 0-to-1 product launches, and blending global scalability with local market precision. I’m passionate about shaping the future of payments through customer-focused solutions and strategic partnerships.
Successfully launched cloud-based platforms, multi-currency systems, and tailored B2C/B2B payment solutions to meet diverse market needs.
Customer-Centric Excellence
As a graduate of the Citi Client Obsession Academy, I bring a data-driven and user-focused approach to solving complex challenges.
Global Scalability with Local Precision
Led the creation of products that navigate local regulatory frameworks while scaling seamlessly across international markets.
Proud Projects: From 0 to 1
1
Mastercard Launch 2020
Led a global rollout across SEA, NAM, and EMEA during the pandemic, managing everything online while ensuring team safety.
2
Push Notification System
Developed a sophisticated notification system for private customers with categorization and transfer cancellation features.
3
Currency Conversion for Mobile App
Implemented seamless currency conversion functionality for Citibank's mobile application.
Core Skills and Expertise
Payment Systems
Expert in ACH, wire transfers, card networks, digital wallets, and REST API integration for seamless payment processing
Product Management
Strategic roadmap development, agile backlog prioritization, and end-to-end product lifecycle management with focus on ROI
Data-Driven Approach
Advanced data analytics, A/B testing, metrics-driven decision making, and strategic KPI development and tracking
Customer Focus
Skilled in user research methodologies, empathy interviews, journey mapping, and implementing VOC programs for product enhancement
People Management
Leadership of cross-functional teams, mentoring junior PMs, stakeholder management, and fostering collaborative environments
Banking Operations
Deep understanding of core banking systems, end-to-end settlement processing, reconciliation workflows, and transaction monitoring
Global Payment System Experience
Expertise in international payment networks, multi-currency processing, and cross-border payment regulations
Go-to-Market Strategy
Development of comprehensive GTM strategies, market analysis, competitive positioning, and successful product launches across regions
Meet the Innovators Shaping Global Payments
At the heart of our payment solutions lies a passionate team of experts who blend technical mastery with creative problem-solving. Together, we're transforming how businesses and consumers experience financial transactions across the globe.
Visionary Leadership Driving Change
Working closely with our senior leadership has fostered a culture of mentorship and innovation, driving our success in global payment solutions.
Global Launch Champions: Mastercard 2020
Our dedicated team that successfully launched and scaled the Mastercard integration across three continents, demonstrating exceptional resilience and collaboration during the global pandemic.
Awards and Recognition
Citi Client Obsession Award
Recognized for solving critical customer pain points.
Best Employee Award
Received in both 2021 and 2022 for outstanding performance.
Mastercard Launch Recognition
Honored for successful collaboration with Citi in 2020.
Education and Certifications
Education
BE Honors, Electrical Engineering, RGPV
University of Washington (Software Product Management Technical Diploma)
Certifications
Advanced: Generative AI for Developers Learning Path
Introduction to Large Language Models
Blockchain and Bitcoin Fundamentals
Let's Transform Global Payments Together
I'm passionate about leveraging my decade of global payments expertise to drive meaningful innovation in your organization. With my track record in scaling payment solutions across continents and your organization's market leadership, we can create transformative solutions that redefine the future of financial transactions.
Ready to tackle the next frontier in payments technology? Let's combine your vision with my expertise to create innovative solutions.
Innovation in payments isn't just about technology—it's about creating accessible financial solutions that empower businesses and individuals worldwide.